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Field offices are a better route than trying to get through to D.C., but also often remote and deaf to citizens in most cases. I actually got a human in one nearby office I thought had a more enlightened Rep. but got stonewalled and referred to my own district Rep, who doesn't answer calls or make the call-backs they promise to make. All I was trying to do was get an email addy or transfer to someone in this Reps local office who might take a minute and listen to what I had to say (which was something they've never considered.) The fellow on the line just kept saying, "give me your zipcode and I can refer you to your own Representative." I finally had to yell at him, "I KNOW WHO MY REPRESENTATIVE IS, AND I KNOW HE DOESN'T ANSWER EMAILS OR PHONE CALLS AND IS TOTALLY INACCESSIBLE! WHY DO YOU THINK I'M CALLING YOUR OFFICE INSTEAD? " So getting/insisting our Reps. are accessible and available for bilateral communications is a priority. We must do something about that.

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